Privacy Policy

Overview

This privacy policy explains how ShipCalc handles information collected through the ShipCalc website (shipcalc.co.uk) and the ShipCalc Shopify app. We aim to keep this short, clear, and honest.

Information collected through the website

When you submit the contact form on this website, we collect the details you provide, including your name, email address, company (optional), and message. We use these details to reply to your inquiry.

The website uses Cloudflare Turnstile to help protect the contact form from spam and abuse. Turnstile may process limited technical information needed for that purpose.

We use Resend to deliver contact form emails. Resend processes the email content needed to send the message.

Information collected through the ShipCalc app

When the ShipCalc widget is used on a merchant storefront, ShipCalc sends shopper-entered details to the relevant Shopify endpoints to request a shipping quote. This typically includes the postcode and country selected by the shopper, and the cart contents being quoted.

ShipCalc records quote activity for analytics purposes shown to the merchant. This activity may include the destination postcode and country, the source of the quote (product page, cart page, or drawer), the methods returned, and any errors.

Marketing events sent by ShipCalc to a merchant’s existing analytics tools (such as Google Analytics or Meta Pixel) do not include customer email, customer name, full address, or cart contents.

How we use information

• To reply to inquiries sent through the contact form.
• To provide the ShipCalc app and improve its features.
• To show merchants their own quote analytics.
• To investigate errors and improve reliability.
• To meet legal and accounting obligations.

Service providers

We use a small number of providers to run ShipCalc, including Shopify (the platform we are built on), Vercel (website hosting), Resend (email delivery), and Cloudflare Turnstile (spam protection). These providers process limited information needed to provide their services.

Data retention

We keep contact inquiries only as long as reasonably needed for communication and business records. Quote analytics shown to merchants are retained while the merchant has an active ShipCalc install.

Your rights

If you would like to access, correct, or delete information you have shared with us, please reach out using the contact form. Shoppers who would like to request deletion of data submitted through a merchant store should contact the merchant directly in the first instance.

Contact

Privacy questions can be sent through the contact form on this website.